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Kofax

EP5: WebRoot Anti-Virus preventing Equitrac Print Client from engaging

Problem:

WebRoot Anti-Virus preventing Equitrac Print Client from engaging.

Resolution:

WebRoot can prevent the Equitrac print client from Engaging. If it does, WebRoot will need to be run in "Compatibility Mode".

Explanation from WebRoot Technical Support:

When the compatibility mode is set it flips the kernel driver into using the OS callbacks instead of SSDT hooking, which may help with compatibility on some XP/ Server 2003 systems and in rare scenarios where the ID shield conflicts with another application that is required.

If the customer needs assistance with this, direct them to contact WebRoot technical support