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EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

Issue:

EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

Resolution:

The precedence rules governing print popups have changed with EP 5.7 and now if you want to hide the popup you must have a valid client and/or matter defined in the hide mode value in the pop-up style.  Otherwise, the server will see this is an invalid transaction and pop-up the window even though the evaluation box says to hide the pop-up.

Attached is a screenshot showing where this needs to be defined.  Be sure hide mode values are defined on ALL fields set to 'Required' in any pop-up style that is being used with a hide pop-up rule.  This must be definied with a valid client matter code - typically a firm non-billable number. 

 

Attachment

setting 'Hide mode value'.png (148 KB)