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Equitrac Professional Print Client returns error code 1920 when installing the *.msi file

Equitrac Professional Print Client returns error code 1920 when installing the *.msi file

Problem Statement:

When installing the Equitrac Professional Print Client onto a Windows-based PC, the following error message is returned:

     Error 1920. Service EQ Shared Engine

     (EQSharedEngine) failed to start. Verify that you have

     sufficient privileges to start system services.

Cause:

The installer is failing to complete because it was not run with sufficient Windows privileges. The installer needs to be run with administrator rights.

Resolution:

Option 1 - Install from a Command Prompt:

1. Go to Start > All programs > Accessories

2. Right-click on Command Prompt > Run as administrator

3. Enter the path and file name of the installer package

For example: "C:\\EP560-HF-230286 WinClientx32.msi"

4. Press Enter

Option 2 - Run the installer package as Administrator:

1. Start Windows Explorer

2. Navigate to the installer package

3. Right-click on the installer package > Run as administrator