Equitrac Professional Print Client returns error code 1920 when installing the *.msi file
Problem:
When installing the Equitrac Professional Print Client onto a Windows-based PC, the following error message is returned:
Error 1920. Service EQ Shared Engine
(EQSharedEngine) failed to start. Verify that you have sufficient privileges to start system services.
Resolution:
The installer is failing to complete because it was not run with sufficient Windows privileges. The installer needs to be run with administrator rights.
Option 1 - Install from a Command Prompt:
1. Go to Start > All programs > Accessories
2. Right-click on Command Prompt > Run as administrator
3. Enter the path and file name of the installer package
For example: "C:\
4. Press Enter
Option 2 - Run the installer package as Administrator:
1. Start Windows Explorer
2. Navigate to the installer package
3. Right-click on the installer package > Run as administrator