Error Message Appears When Attempting to Access the Equitrac Web Client

Problem:

In Equitrac Professional 5, when you attempt to access the Equitrac Web Client, and error message appears, and the client does not start.

Solution:

The behavior can occur if the Internet Information Service (IIS) is installed after ASPNET V1.1. To resolve the issue, perform the following steps:

1.Open the Internet Information Services (IIS) Manager.

2.  In the left pane, expand Web Sites and the Default Web Site.

3.  Right-click EQClient and select Properties.

4.  Click the APS .NET tab.

5.  Click the ASP .NET version drop-down arrow and select 1.1.4322.

6.  Click the OK Button.

7  Repeat steps 3 through 6 for EQStatus.

8.  Stop and restart IIS.

9.  Access the EQ Web Admin page.

10.  If an error message appears regarding rights to a temp directory, open Windows Explorer and navigate to the indicated path. 

11.  Grant NTFS Full Control rights to the everyone user group for the temp 11.  Restart IIS again.