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In EP5 EQClient when running any report, the report does not display in the web browser, but Export to PDF is successful. Error: 'bobj' is undefined.

In EQClient when running any report, the report does not display in the web browser, but Export to PDF is successful. Error in application log or browser error: Error returned: 'bobj' is undefined

Issue:

In EQClient when running any report, the report does not display in the web browser, but Export to PDF is successful.

Error in application log or browser error: Error returned: 'bobj' is undefined

Resolution:

Crystal Reports Viewer folder was not populated to the ASP.net 2.0 sub-folder.

Open IIS Manager,

Expand 'Default Web Site',

Expand 'aspnet_client',

Expand 'system_web',

Right-click '2_0_50727' and click Explore, Confirm whether folder 'crystalreportviewers12' exists in that location.

If the folder exists, this KB articles does NOT apply; please renew your KB article search criteria.

If it does not,

Open another instance of Windows Explorer and browse to the following location:

C:\Program Files\Business Objects\Common\4.0\

Right-click and copy the folder 'crystalreportviewers12', Return to the '2_0_50727' folder above and paste the folder 'crystalreportviewers12' into it.

Restart IIS;

Log out of EQClient then log back in;

Test reports.