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No EP5 print popup from Internet Explorer or Google Chrome

Article # 3015710 - Page views: 209


The client reports they do not get the EP5 print popup when printing from Internet Explorer or Google Chrome.  Printing from all other applications does generate the popup.


This can be caused by the Webroot SecureAnywhere Internet Security software (  This software by default will block our print client from attaching the Equitrac spy AppInit_dlls to the web browser when it is opened. 

The customer will need to open a service request with Webroot to have them exclude the necessary files (whitelist) to permit our print client to operate correctly.  This is not an Equitrac software issue.