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No Print Pop-up Dialog Box Appears or Print Transaction Recorded After Switching to Workstation Printing

With Equitrac Professional 5, when you print a document, no print pop-up dialog box appears and no print transaction is generated. This behavior began after switching from printing using an Equitrac port to using workstation printing.

This will occur if the default device class is configured to "Do Not Track."

When printers are removed from Equitrac ports, they self register under the default device class. If Do Not Track is defined as the Tracking Behavior in the default device class, the pop-up does not appear and print transactions are not tracked. To resolve the issue, in System Manager, move the printer to a Device Class where its Tracking Behavior is not set to Do Not Track.