With Equitrac Professional 5, on a workstation with the Print client configured to track desktop printers, when you print a document, the pop-up dialog box does not appear. The document prints but no print transaction is recorded and error message appears for the printer in the error log.
To resolve the issue, delete the desktop printer from the workstation and recreate using the Windows Printer Wizard. Once recreated, restart the EQ shared engine service.
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