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The custom date range fields for reports not functioning in the web client using IE

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The custom date range fields are not functioning for reports in the Equitrac Professional 5 web client using Internet Explorer (IE).  When clicked there is no date picker window that appears

Problem:

The custom date range fields not functioning for reports in the web client using IE

Resolution:

Reset the user settings in IE and the custom date range fields were working again.  To reset the settings follow the instructions below

  • Open IE and open internet options in the tools menu
  • Click the advanced tab, click the reset button
  • Select Delete personal settings
  • Click reset button

Check to see if the date picker window for the custom date ranges now appears in the web client for reports