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The incorrect usercode is populated in Print Client Popup when printing non-DMS documents on a shared workstation

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Problem:

The incorrect usercode is populated in Print Client Popup when printing non-DMS documents

Resolution:

The firm uses shared workstations, and thus the popup style uncludes user prompt;

The user prompt is set to pre-populate the logged in user's usercode via:

     Default Value (User): %USERCODE%

The correct usercode is populated on DMS documents which uses:

     Hide Mode Value (User): %USERCODE%

The correct usercode is populated when the user manually enters a client matter or selects a client matter using the Search feature.

The incorrect usercode is populated only when the user uses a Speed Button.

As the Popup Style includes the user prompt, the speed button also includes the user code value;

The speed button was created by a different user or when the user was associated with a previous usercode that no longer exists in EP5.

 

To resolve this issue, delete and recreate the Speed Button so that it contains the current user code.