This behavior can occur on a workstation if System Manager installed AFTER the print client was installed. To resolve the issue, perform the following steps:
1. On the workstation, click Start > Run.
2. Type the following command:
Regsvr32 /u "C:\Program Files\Equitrac\Professional\Common\EQPopupMgr.dll"
3. Click Start > Run again.
4. Type the following command:
Regsvr32 "C:\Program Files\Equitrac\Professional\Client\EQPopupMgr.dll"
5. Restart the EQ Shared Engine service.