Skip to main content
Kofax

User is not being prompted for a client/matter number when placing long distance calls

User is not being prompted for a client/matter number when placing a long distance calls

Problem Statement

User is not being prompted for a client/matter number when placing long distance calls

Cause:

Restrictions on Phone Switch (Forced Call Accounting) is NOT done by Nuance/Equitrac. Forced call accounting is a feature within the phone switch itself. Nuance/Equitrac collects the phone information in the background for reporting and exports to billing system; we have no control on the switch.

Resolution:

Contact your firm's Telecomm person or phone switch vendor to review the Forced Call Accounting feature.