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Users Are Unable to Access the Web Client.

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Article # 3015737 - Page views: 497

With Equitrac Professional 5, users are unable to access the Web Client. The Web browser indicates that the Web site is not accessible; no login screen appears. To troubleshoot the issue, review the following prerequisites for accessing the Web client:

1.     Ensure that the URL of the Web server is a trusted site.

2.     Enable pop-ups and Java Script options in the Web browsers accessing the Web client.