Problem Statement:

If using Internet Explorer 10 or 11 to access the WebClient tool the button icons are missing.

Cause:

Compatibility issues with Internet Explorer 10 and 11

Resolution:

1. Once logged into the WebClient Tool, Choose F12 key on your keyboard
2. Along the top toolbar, left click on Browser Mode:
3. Choose either Internet Explorer 8 or Internet Explorer 9
4. Choose F12 on your keyboard to exit.

You will now see the missing button icons as you are now in compatibility view