EP5: How can the system be configured to allow more control over telephone rates?

Question:

With Equitrac Professional 5, how can the system be configured to allow more control over the rate tables used by the system to fine tune telephone costing?

Answer:

There are several options available to fine tuned costing of telephone calls.

Under basic costing setup of each call site, there is a multiplier that can be used to increase or decrease the rate of the standard rate table.

There is also a Special Costing tab that allows you to set specific costing for different call types.

Please refer to Chapter 17 in the Equitrac Professional 5 Administrators Guide, in the section Managing Call Accounting > Creating and Configuring Call Sites for more details on this topic.