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Kofax

Validation file fails to import, task runs for 0 seconds.

Problem Statement

In Equitrac Professional 5 the validation import task runs for 0 seconds and the validation file fails to import.

Resolution

Check the event viewer to see if you have the following error message.

Import file: 'Z:\matters.eqt' defind in layout XML: '1Cmatters' does not exist or can not be opened.

Verify in the import wizard that you are not using a mapped drive, if so then change this to a UNC path and run the import again.