After an EP5 server move, DCE, DME, DRE, Scheduler services do not show as registered with the new server name
Article # 3015848 - Page views: 313
Issue:
TPCs will not reset and do not load their configuration after a server move;
TPCs show as offline;
No print transactions post into the database;
In System Manager, Software, the DCE, DME, DRE, Scheduler services do not show as registering the new server name, however, CAS registers and is listed with the new server name;
All EQServices start without error and are running in Control Panel.
Resolve:
Browse to the following key in the registry:
[HKLM\Software\Equitrac\Common\CasName]
Attempt to ping the full name specified;
Try changing the string to the IPAddress or remove the domain qualifier on the machine name;
Restart EQ services;
Refresh the Software list in System Manager.