Skip to main content
Kofax

EP5 - TPC.EXE Fatal Application Error Message Appears on the TouchPoint Console Screen Each Morning

Problem Statement:

With Equitrac Professional 5, using a TouchPoint Console, each morning, a "TPC.EXE fatal application" error message appears on the screen. The TouchPoint Console must be manually rebooted before it can be used.

Resolution:

This behavior can occur if the cache folder in the DCE folder has become corrupt. To resolve the issue, perform the following steps:

1.     Stop the Device Control Engine (DCE) Service on the Server to which the TouchPoint Console is communicating.

2.     Navigate to the following location:

C:\Documents and Settings\\Local Settings\Application Data\Equitrac\Equitrac Platform Component\5\EQDCESrv\Cache

3.     Move all .BIN and .DB3 files in the cache folder to a temporary folder.

4.     Restart the DCE Service.

New .BIN and .DB3 files will be created in the DCE cache folder. 

NOTE:  Once you have verified that the issue is resolved, delete the files from the temporary folder.

  • Was this article helpful?