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EP5 - TPC.EXE Fatal Application Error Message Appears on the TouchPoint Console Screen Each Morning

Article # 3015867 - Page views: 178

Problem Statement:

With Equitrac Professional 5, using a TouchPoint Console, each morning, a "TPC.EXE fatal application" error message appears on the screen. The TouchPoint Console must be manually rebooted before it can be used.


This behavior can occur if the cache folder in the DCE folder has become corrupt. To resolve the issue, perform the following steps:

1.     Stop the Device Control Engine (DCE) Service on the Server to which the TouchPoint Console is communicating.

2.     Navigate to the following location:

C:\Documents and Settings\\Local Settings\Application Data\Equitrac\Equitrac Platform Component\5\EQDCESrv\Cache

3.     Move all .BIN and .DB3 files in the cache folder to a temporary folder.

4.     Restart the DCE Service.

New .BIN and .DB3 files will be created in the DCE cache folder. 

NOTE:  Once you have verified that the issue is resolved, delete the files from the temporary folder.

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