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Kofax

Equitrac terminal has no power

Problem Statement:

Equitrac Terminal has no power.

Resolution:

  1. Verify the terminal is plugged in.
  2. Verify the power outlet is working.
  3. Try a known working power supply.
  4. If it is discovered it is the power supply at fault then RMA the power supply.
  5. If a working power supply is used and the terminal still does not boot then RMA the Terminal.
  6. In some case you may need to replace both.