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How to troubleshoot inaccurate keystokes appearing on TPC touchscreen

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Article # 3015878 - Page views: 164

Question:

How to troubleshoot inaccurate keystokes appearing on TPC touchscreen.

Resolution:

There are only two options to resolve this issue; touchscreen calibration and if that doesn't work the TPC will have to be replaced.

TouchPoint Console Touch Screen Calibration:

  • On the TPC screen hit the HELP in the upper right-hand corner of the display > then ADMIN
  • User = eqadmin and password = eqadmin
  • Select Touchscreen Calibration
  • Follow instructions on screen; there should be 9 points to calibrate then hit ENTER on External Keyboard; if you do not have an external keyboard Touch and hold the center of the screen for three seconds to save the settings.
  • Once done, log off and test the TPC
  • If touchscreen is still acting erractically the TPC will need to be replaced.