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Screen is black on TPC

Article # 3015909 - Page views: 212

Screen is black on TPC

Black screen on a TPC could mean a power or screen failure has occurred. On either case you need to isolate the problem to ensure you are replacing the correct module.

-     Verify that the power outlet working

-     If you determine that the outlet has no power, consult with the customer to have the power outlet fixed.

-     Verify that the power adapter is working via the power light indicator next to the power button of the TPC

-     Use a known good power adapter from another device if you deem necessary for the problem isolation process

-     If using a known good power restores display on the screen, order a power adapter for your TPC

-     If all of the above confirms to be good, most like you have a screen failure on the TPC, order a replacement TPC