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Kofax

TPC is showing Invalid Fax Data when using Legacy Dialing

TPC is showing Invalid Fax Data when using Legacy Dialing

Issue

Getting Invalid Fax Data when using legacy dialing with TPC (user#client#matter#phone_number#)

Cause

All new RMA TPC's ship out with a newer fax board (+34xxxx). When using legacy dialing, you do not enter a pound after the phone number (user#client#matter#phone_number) OR you downgrade the platform/application to 1.x

Resolution

Do not enter a pound sign after the phone number (user#client#matter#phone_number) OR downgrade the platform/application to 1.x