TouchPoint Console Display Invalid Matter Error Message
Article # 3015915 - Page views: 175
This behavior can occur if an error in the validation import file or a manual entry has accidentally created duplicates Matter numbers.
To resolve this issue, identify and deactivate all of the duplicates Matter codes in Equitrac. If validation codes are imported from a third-party system, verify that duplicate codes do not exist in the third-party system. Generate and import a new validation import file and verify that duplicate Matter codes are not recreated.