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Kofax

TouchPoint Console Unresponsive to Touch Screen or Keyboard

In Equitrac Professional 5, using a TouchPoint console, the unit does not respond when you touch the screen or use the keyboard.

To resolve this issue, reboot the TouchPoint console. Allow the device to return to "sleep" mode or turn off the backlight. Touch the screen or keyboard. If the device continues to not respond, the device needs to be replaced.

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