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Kofax

Unable to Send Faxes from a TouchPoint Console

With Equitrac Professional 5, using a TouchPoint Console, faxes cannot be sent. However, faxes can be successfully sent if the TouchPoint Console is bypassed (fax line is plugged directly from fax machine into the wall). To troubleshoot this issue, perform a fax detect on the TouchPoint Console. If the fax detect is unsuccessful, reboot the TouchPoint Console. During the bootup process, observe whether the fax board is detected. If the fax board is not detected, the TouchPoint Console should be replaced.