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Kofax

Unable to send outgoing faxes with a PageCounter Pro: no dial tone

Unable to send outgoing faxes with a PageCounter Pro: no dial tone. If the fax machine is connected directly to the phone jack in the wall, faxes are sent with no problem.

Problem Statement:

Unable to send outgoing faxes with a PageCounter Pro: no dial tone. If the fax machine is connected directly to the phone jack in the wall, faxes are sent with no problem.

Cause:

Try another power supply from a known working PageCounter Pro. If you get dial tone, replace the power supply. If there is still no dial tone, the problem is with the PageCounter fax board and you need to replace the device.

Resolution:

Install a replacement power supply or device.