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Xerox Accounting Screen Appears Instead of the Equitrac Client/Matter Screen When Using Equitrac Embedded for Xerox EIP

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With Equitrac Professional 5, when using Equitrac Embedded for Xerox EIP, after you authenticate at the Equitrac Authentication (user id) screen, the Xerox Accounting Screen appears instead of the Equitrac Client/Matter screen. Further, no Client search functions are available on the Xerox Accounting screen. This behavior can occur if Xerox Custom Service Setup option is not configured properly on the MFP device. NOTE: The steps to complete this task are missing in the Equitrac Embedded for Xerox EIP 1.0 Setup Guide.

To resolve the issue, please refer to TB27012 - Configuring Xerox Custom Service Setup Options for details on how to configure these options.

NOTE:  If the link to the file is inoperative, click one of the alternate links in Partner Portal to access the file:

Technical Bulletin>Equitrac Professional 5

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