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Created new printers and now users are not getting popups

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Article # 3016033 - Page views: 227

Created new printers and now users are not getting popups

Issues:

Created new printers and now users are not getting popups. Same Printers, just renaming printers and updating drivers.

Resolution:

Bug with Print Client EP5.5; Update Print Client with EP550-HF-226742-WinClient hotfix or later.

This hotfix is only for EP5.5; if you have an older version, you will have to upgrade your EP5 System to EP5.5 to use this fix.

If you are a client, please contact Nuance / Equitrac Support to assist with hotfix or upgrade.