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Kofax

No Print Client Popup when printing to a Canon MFP from a Windows 64-bit system with client side rendering enabled

No Print Client Popup when printing to a Canon MFP from a Windows 64-bit system with client side rendering enabled

Problem Statement:

The workstation does not get a Print Client Popup when you are printing to a Canon MFP from a Windows 64-bit system with client side rendering enabled.  When you disable client side rendering, the print client pops up normally. 

Resolution:

This was resolved in Equitrac Professional 5 WinClient hotfix (HF-202208-WinClient), which can be downloaded from the Partner portal at this link: 

https://partners.equitrac.com/Site/d...WinClientx.zip

You can also disable client side rendering on the device at the print server to resolve this issue.  We recommend client side rendering be disabled on all tracked print devices.