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The Windows print spooler may crash during a print if the DRE was unreachable when opening the Equitrac port

The Windows print spooler may crash during a print if the DRE was unreachable when opening the Equitrac port

Problem Statement:

The Windows print spooler may crash during a print if the DRE was unreachable when opening the Equitrac port

This was observed at an EP 5.5 client with the DRE installed on Win2008R2 64bit print server.

Over the course of a week, "spoolsv.exe" grows to over 10,000 handles causing printing to causing printing to progressively slow to a stop.

The spoolsv.exe shows handles over 5000, and when it reaches about 14,000 handles, it starts delaying print jobs untli they slow to a standstill or the server is rebooted.

Resolution:

This was resolved in Equitrac Professional Port Monitor Hotfix 196719, which can be downloaded from the Partner portal at this link: 

https://partners.equitrac.com/Site/d...ortMonitor.zip