With Equitrac Professional, how do you enable trace logs? For details on how to generate trace logs, please refer to the following document, which is available for download on Partner Portal.
NOTE: If the link to the file is inoperative, please click the alternate links in Partner Portal to access the file:
TECH SUPPORT>Troubleshooting and Diagnostic Tools
Also see What logs are required for Equitrac troubleshooting? - Kofax