Question:

How to create diagnostic or trace logs for the Equitrac EP5 System Manager

Answer:

These logs have to be enabled by installing a registry key:

For a 32 bit system:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\OfficeManager]

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\OfficeManager\Debug]

"File"="c:\\temp\\EQU1TRACE.log"

"Enable"=dword:00000001

For a 64 bit system:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Equitrac\OfficeManager\Debug]

"File"="c:\\temp\\EQU1TRACE.log"

"Enable"=dword:00000001

Make sure that the directory shown in the "File" key works and you have rights to read and write files to this folder. 

Remove the keys to disable logging.