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Kofax

Print jobs are slow to start when Equitrac is installed

Problem Statement:

Print jobs are slow to start when Equitrac is installed.

Resolution:

-Confirm firwall parts are open on the CAS, DRE and Workstation.(2062,2063,2910,2938,2939,2941,2942,987,2064,4940,2613)

-Confirm the version of the Equitrac print client that is installed matches the Equitrac version. If not reinstall.

-Confirm Equitrac client is installed with the IP address not the DNS name of the Equitrac server. If not reinstall.

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