Equitrac Professional eCopy client with PageCounter Mini integration does not unlock the ScanStation
Article # 3016187 - Page views: 222
Problem:
When logging in with user id and client matter code the ShareScan ScanStation does not unlock and displays "ScanStation Locked Cost Recovery Enabled"
Cause:
This can happen if the page counter has been replaced and the field tech has not updated the pagecounter firmware with version 1.2.41
Resolution:
- Download the Page Counter Mini (PC Mini) firmware. Partners and dealers can find this on partners.equitrac.com.
- Use the EQ Terminal Update program to upload firmware 1.2.41 to the PC Mini.
- (Re)start the Components in the order below
- Restart the EQSharedEngine Service
- Start the Equitrac eCopy Client
- Start the ScanStation Client
Attachments:
SAL010241.bin (3.7 MB)