Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs
Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs
With Equitrac Professional 5, using AccuRoute, Omtool Personal Embedded Directives do not appear on one of the TouchPoint Consoles.
Issue:
Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs
Resolution:
Open System Manager, Devices, TPC Properties,
Ensure Scan Type is set to Omtool;
Open Scan Type Options,
Ensure the Accuroute Server name field exactly matches the server name specified on a working TPC;
Ensure there are no leading or trailing spaces on the server name.
If any updates are made, go to System Manager, Software, locate DCE(s) and right-click, Force Cache Update.
Test logging in to a TPC to confirm Embedded Directives now appear.