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Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs

Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs

With Equitrac Professional 5, using AccuRoute, Omtool Personal Embedded Directives do not appear on one of the TouchPoint Consoles.

Issue:

Omtool Embedded Directives Fail to Appear on a single TouchPoint Console; embedded directives display correctly on other TPCs

Resolution:

Open System Manager, Devices, TPC Properties,

Ensure Scan Type is set to Omtool;

Open Scan Type Options,

Ensure the Accuroute Server name field exactly matches the server name specified on a working TPC;

Ensure there are no leading or trailing spaces on the server name.

If any updates are made, go to System Manager, Software, locate DCE(s) and right-click, Force Cache Update.

Test logging in to a TPC to confirm Embedded Directives now appear.