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Kofax

User is getting 'Failed to obtain Print Client License' the first time they print every morning

Issue:

User is getting 'Failed to obtain Print Client License' the first time they print every morning

Cause:

This was the results of printing to a DRE Printer with the DRC agent installed. You can only use one or the other. DRC agent is used only for Direct IP Printing (Non-Server base Printers).

Resolution:

If you are printing to Print Server Printers (DRE) then the print client must be installed without the DRC agent. Resolution to this issue was to un-install the Print Client and re-install it without the DRC agent enabled in the install wizard.

Note:

Print Client only checks for licenses when the user prints the first time in the morning after the Workstation has been booted up. That is why the user was only get the message in the morning.

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