Question:

Can an Equitrac Professional 5 System collect telephone data from a TCP/IP port?

Answer:

EP5 can collect phone data  serially via a call buffer, via a flat file, or directly from ODBC compliant database via an ODBC connection.  We cannot collect data directly from a TCP/IP port.

If a client purchases a new telephone system, it is the responsibility of the telephone vendor to provide data via one of the acceptable methods. 

If the telephone system can only send data from a TCP/IP port, the phone vendor can  use a third-party hardware device that can capture data stream and output it via a serial port to the Equitrac buffer, or the vendor can install a software solution to capture the data stream to a file.  Equitrac does not provide or support any such products. 

One hardware vendor that provides a hardware product that clients have used to capture this data to a serial port is Perle Products.  https://www.perle.com 

Avaya also offers their own proprietary software tool to capture the CDR data from their phone systems to a local file.