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All print jobs that meet a routing rule condition are not redirected by the Print Client

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Article # 3015664 - Page views: 217

All print jobs that meet a routing rule condition are not redirected by the Print Client Problem Statement: In an Equitrac Professional environment that has routing rules, when a print job that meets the criteria of a routing rule is sent to any printer, the print job will not be completed. If a routing rule contains a Custom Message, the Custom Message will appear notifying the user that the print job cannot be completed. The Print option will be disabled leaving only the Cancel option accessible. Cause: The environment does not contain a print server and all of the printers that are connected to the affected PC will be connected via Standard TCP/IP ports. The Document Routing Client is not installed on affected PC.  If you do not have a print server with a DRE, the DRC is required for routing. Resolution: 1. Run the Equitrac Professional Print Client installer 2. Select Modify 3. During the installation, select the option to install Document Routing Client 4. Complete the installation