Problem Statement:

Issues with Cost Recovery Protocol versions 1 or 2 occur with ShareScan 5.2

Cause:

Several issues were noted with Cost Recovery integrations using Protocol 1 or 2 with ShareScan version 5.2 due to changes made with Cost Recovery in ShareScan 5.2 release.

Resolution:

ShareScan 5.2 RTM or Service Pack 1: This issue has been addressed with Hotfix 2020. Please request and implement this hotfix.

ShareScan 5.2 Service Pack 2: Please request and implement hotfix 3002