EP5: Scan delivery failure to Server 2012 network shares from Ricoh and Xerox devices
Article # 3016098 - Page views: 180
Problem Statement:
Scan delivery failure to Server 2012 network shares from Ricoh and Xerox devices. Error on MFP: "Transmission Failed"
Cause:
Authentication error on older Ricoh and Xerox devices when trying to scan to a 2012 network share location. Older MFPs do not support the SMB 3 protocol that Server 2012 requires for authentication.
Resolution:
The firmware on the MFPs need to be upgraded to support the SMB 3 protocol.