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Kofax

EP5: Scan delivery failure to Server 2012 network shares from Ricoh and Xerox devices

Problem Statement:

Scan delivery failure to Server 2012 network shares from Ricoh and Xerox devices. Error on MFP:  "Transmission Failed"

Cause:

Authentication error on older Ricoh and Xerox devices when trying to scan to a 2012 network share location.  Older MFPs do not support the SMB 3 protocol that Server 2012 requires for authentication.

Resolution:

The firmware on the MFPs need to be upgraded to support the SMB 3 protocol.