EP5: The same Client/Matter number always appears on the Most Recently Used button on the Print pop-up dialog box
Issue:
With Equitrac Professional 5, for some users, the same Client/Matter number always appears on the Last Job button, regardless of what Client/Matter number was actually used last.
Resolution:
This behavior can occur if the user's Popup Style is configured to have Hide Mode values stamped when the popup is hidden.
Open System Manager, Classes, Users;
Make note of all Popup Styles in use on each User Class;
Edit each Popup Style, and check to see if the Client or Matter fields are configured with a Hide Mode value;
For each Popup Style where Hide Mode values are configured, click Advanced Print Settings;
Ensure the checkbox for Exclude Hide Mode Validation From User's MRU List is checked.
Once all Popup Styles are appropriately adjusted, in System manager:
Click Software,
Right-click each DCE,
Click Force Cache Update.