EP5: The same Client/Matter number always appears on the Most Recently Used button on the Print pop-up dialog box

Issue:

With Equitrac Professional 5, for some users, the same Client/Matter number always appears on the Last Job button, regardless of what Client/Matter number was actually used last.

Resolution:

This behavior can occur if the user's Popup Style is configured to have Hide Mode values stamped when the popup is hidden.

Open System Manager, Classes, Users;

Make note of all Popup Styles in use on each User Class;

Edit each Popup Style, and check to see if the Client or Matter fields are configured with a Hide Mode value;

For each Popup Style where Hide Mode values are configured, click Advanced Print Settings;

Ensure the checkbox for Exclude Hide Mode Validation From User's MRU List is checked.

Once all Popup Styles are appropriately adjusted, in System manager:

Click Software,

Right-click each DCE,

Click Force Cache Update.