EP5: When "Render print jobs on client computer" is disabled, users are not able to select a specific print tray when printing Word document to a Canon device
Article # 3016091 - Page views: 198
Problem Description:
When "Render print jobs on client computer" is disabled, users are not able to select a specific print tray when printing from Microsoft Word to a Canon printer.
Cause:
When you have the box "Different First Page" selected on a word document, it will prevent you from selecting the printer tray of your choice when "Render print jobs on client computers" is disabled.
Resolution:
Disable "Different First Page" from within Word.
Process:
1. Got to View -> Header & Footer
2. Uncheck "Different First Page"