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EP5: When "Render print jobs on client computer" is disabled, users are not able to select a specific print tray when printing Word document to a Canon device

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Problem Description:

When "Render print jobs on client computer" is disabled, users are not able to select a specific print tray when printing from Microsoft Word to a Canon printer.

Cause:

When you have the box "Different First Page" selected on a word document, it will prevent you from selecting the printer tray of your choice when "Render print jobs on client computers" is disabled.

Resolution:

Disable "Different First Page" from within Word.

Process:

1.     Got to View -> Header & Footer

2.     Uncheck "Different First Page"