SPE Scan Timeout Issues
By default, the Equitrac SPE has a 15 minute timeout for processing a scanned document. In cases where we are processing large or detailed documents on slower hardware, the SPE can timeout before the processing is complete and the scan job will be marked as "Failed"
If you suspect a scan timeout issue, look at the error in the Event View application log. Compare the time the error was generated to the time the document was scanned. If the error was generated approximately 15 minutes after the document was scanned, this is probably a scan timeout issue.
The scan timeout can be adjusted by means of a registry key.
Using Regedit, browse out to the following key in the registry of the computer running the SPE
"HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\Common" for a 32 bit machine, or
"HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Equitrac\Common" for a 64 bit machine.
Create a new string value key named: ScanImagesConversionTimeoutSecs" and set the value of the key to "1800". This will extend the SPE scan timeout to 30 minutes.