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Kofax

EP5 Scheduled Validation task stuck running

Problem Statement:

In EP5 sometimes a validation import task becomes stuck in a running state.

A simular error to the following error occurs in event viewer.

'Start Import' CAS request failed for the layout: ''.

Error: '55461' 'EQCASMiscSubSystem::eqAssertImportNotInProgress: ValCodes Import is in progress.

id=99262

StartDate='2010-07-27 12:24:48.000'

lLastPostTime=1280247888

szLastPostTime='2010-07-27 12:24:48'

ImportedTypes=';'

cfgName=''

cfgDesc=''.'.

Resolution:

In the Database Run the following Query

update cas_import set status = 2 where status <> 2

Restart EQScheduler service.

Run Import task