Issue:

EP5 banner / separator pages defined on devices at new print server / DRE do not display the user

Resolution:

Separator page file was copied from an existing DRE where the user data displayed correctly on the banner page.

Ensure the new DRE has pulled and been assigned a license from the CAS:

On EP5 Server;

Open System Manager;

In Left-Hand pane click on Licensing;

Click Assignment View tab;

Expand Print Server Document Routing Engine;

To remove any obsolete entries:

Highlight Old Print Server name;

Right Click and Remove Assignment;

Click Refresh in upper Left-Hand Corner of System Manager;

Restart the DRE service on the new print server and confirm it registers in EP5.

Print a test page to a device on hte new print server and confirm the banner page displays the user correctly.