EP5 banner / separator pages defined on devices at new print server / DRE do not display the user
EP5 banner / separator pages defined on devices at new print server / DRE do not display the user
Issue:
EP5 banner / separator pages defined on devices at new print server / DRE do not display the user
Resolution:
Separator page file was copied from an existing DRE where the user data displayed correctly on the banner page.
Ensure the new DRE has pulled and been assigned a license from the CAS:
On EP5 Server;
Open System Manager;
In Left-Hand pane click on Licensing;
Click Assignment View tab;
Expand Print Server Document Routing Engine;
To remove any obsolete entries:
Highlight Old Print Server name;
Right Click and Remove Assignment;
Click Refresh in upper Left-Hand Corner of System Manager;
Restart the DRE service on the new print server and confirm it registers in EP5.
Print a test page to a device on hte new print server and confirm the banner page displays the user correctly.