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EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

Article # 3015679 - Page views: 178

EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

Issue:

EP5 print client still pops up on workstation when hide mode rule is matched on EP 5.7 server

Resolution:

The precedence rules governing print popups have changed with EP 5.7 and now if you want to hide the popup you must have a valid client and/or matter defined in the hide mode value in the pop-up style.  Otherwise, the server will see this is an invalid transaction and pop-up the window even though the evaluation box says to hide the pop-up.

Attached is a screenshot showing where this needs to be defined.  Be sure hide mode values are defined on ALL fields set to 'Required' in any pop-up style that is being used with a hide pop-up rule.  This must be definied with a valid client matter code - typically a firm non-billable number. 

 

Attachment

setting 'Hide mode value'.png (148 KB)