The MSinfo32 log creates a report that provides detailed information regarding the PC or Server in use including software and hardware specifications. This log is used by support personnel in a variety of product lines to determine detailed information regarding the operating system, review for hardware requirements and review potential software conflicts.
How to generate an MSinfo32 log:
- Go to Start> Run > type "msinfo32.exe"
- Select File> Save
- Browse to an appropriate location to save the file
- Type a filename into the appropriate field and ensure the "Save as type" is set to "System Information File (*.NFO)"
- Click the "Save" button
- Provide the file in escalation documentation