Information:

The MSinfo32 log creates a report that provides detailed information regarding the PC or Server in use including software and hardware specifications. This log is used by support personnel in a variety of product lines to determine detailed information regarding the operating system, review for hardware requirements and review potential software conflicts.

How to generate an MSinfo32 log:

1. Go to Start> Run > type "msinfo32.exe"
2. Select File> Save
3. Browse to an appropriate location to save the file
4. Type a filename into the appropriate field and ensure the "Save as type" is set to "System Information File (*.NFO)"
5. Click the "Save" button
6. Provide the file in escalation documentation