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Invalid Print Stream Error Message Appears in the EP5 DRE Event Viewer When Printing

Invalid Print Stream Error Message Appears in the EP5 DRE Event Viewer When Printing

Issue:

When you print a document, the job does not print. An "Invalid Print Stream" error message appears in the Event viewer on the Document Routing Engine Print server that indicates a failed page count.

Resolution:

Verify the following information:

1.   Verify that the print job is not using an unsupported language.

2.   Verify that the print job is not using a language other than that specified for that device in System Manager, Devices, Printer Language.

3.   Verify that the print stream is not corrupt.