To resolve the issue, force an import and synchronization as follows:
1. In a Command prompt window, navigate to the following location:
2. Type the following command line:
EQEPImport -config=[config_name] -forcesync -cas=[cas_name]
Where: [Config_name] is the name of the validation import configuration
[cas_name] is the name of the Equitrac server. NOTE: This parameter is optional.
For example: EQEPImport -config="Validation Import" -forcesync
NOTE: Validation Import is the validation import configuration. Quotation marks are only required if the file name contains a space.
DISCLAIMER: Equitrac strongly recommends backing up your database before you begin to make any of the suggested changes to your database. The information provided here should only be performed by those who are familiar with database manipulation.