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Open is not recognized as...." Error Message When Testing the FTP Connection for Rate Tables

Article # 3016137 - Page views: 187

In Equitrac Professional 5, if you use the commands provided in Chapter 17 of the Administration Guide to test the FTP connection for rate tables, error message "Open is not recognized as..." appears, and the test fails.


There command sequence in the Administration Guide is incomplete. It should read as follows:

NOTE: The sequence of commands in the Equitrac Professional 5.2.2 Administration Guide is incomplete.  There correct sequence is as follows.  Press the Enter key after each command is typed.

C:\>  ftp

ftp>  open

User (   partner

Password: rtclient

ftp>  cd rtupdate/partnerScripts


ftp>  bye

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